Internet consumer law
When shopping on the Internet many good and bad sides of the experience become evident pretty soon. The shopping experience is very similar to catalogue shopping; only there is a much larger variety on goods and services offered. Furthermore, the payment is mostly required by a credit card and not everyone is happy to give out their credit card information online. There are security regulations for serious businesses and tips for e-shoppers who to trust and where to buy and not get scammed. But are these online transactions subjected to any supervision and law regulations?
Most countries of the world have almost the same protection for regular shopping and for Internet shopping, whereby Internet shopping has more extended protection provisions, because in most of the situations you cannot inspect the goods before purchase. The most widely spread Internet consumer scam is simple fraud, where the buyer gets charged but never receives the merchandise, or the goods delivered are not the ones ordered. Other scams include inflated shipping and handling costs, empty packages delivered; faulty merchandise intentionally peddled as intact goods and similar infractions.
Although there are legislative parameters that are applicable, it is wiser to choose properly who the supplier of the products shall be. An established business with a household name, in good standing and recommended by many will less be likely to engage in fraudulent behavior then a used goods salesperson from Bangladesh with questionable reputation. There is nothing wrong with Bangladesh, but how do you check if someone running a small business enterprise over there has an impeccable reputation? The main thing is to make sure that the seller is bona fide. The next step is to check recommendations posted by other buyers. Most Internet businesses like Amazon.com, where outside companies supply merchandise, are rated; similarly all sellers on eBay are rated.
Using a major credit card may give you additional protection, if shopping within the European Union; you are covered against any fraud from about $200 up to $60.000. The EU offers also a regulation, whereby you may decide within 7 days to return the merchandise for a full refund and the seller is obligated to follow this without being given a specific reason.
Laws exist and are there to protect the consumer first. But common sense should actually direct your actions, where a business you would like to order from is not a reputable one, chances are the offer is not genuine. Furthermore, giving out your personal or credit card information by means of e-mail is not secure. No reputable seller will ever request PIN codes, passwords or any other such information.

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This entry was posted on Saturday, July 4th, 2009 at 7:00 am and is filed under internet. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
















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